Privacy policy
Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://syzygycoffee.com (the “Site”).
Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
Collection and Use of Personal Information
At Syzygy Specialty Coffee Roasters, we collect personal information from our customers in order to provide them with the best possible service. This may include information such as your name, email address, and phone number.
We may also collect your SMS and email address for marketing and direct-contact purposes. If you provide us with this information, we may use it to send you promotional messages about our products and services, and contact you when we notice an issue with an order. You can opt-out of receiving these messages at any time by following the instructions provided in each message or by contacting us directly at pc@syzygycoffee.com.
We take the privacy of our customers seriously and are committed to protecting your personal information. We will only use your personal information for the purposes stated in this Privacy Policy and in accordance with all applicable laws and regulations.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies and how to disable them visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site and collect data including your IP address browser type Internet service provider referring/exit pages and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
How Do We Use Your Personal Information?
We use Device Information to help us screen for potential risk and fraud (in particular your IP address) and more generally to improve and optimize our Site (for example by generating analytics about how our customers browse and interact with the Site).
Sharing Your Personal Information
We share your Personal Information with third parties to help us use your Personal Information as described above. For example we use Shopify to power our online store–you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
Finally we may also share your Personal Information to comply with applicable laws and regulations to respond to a subpoena search warrant or other lawful request for information we receive or to otherwise protect our rights.
Your Rights If you are a resident of California USA you have certain rights under CCPA. You have the right to access personal information we hold about you and to ask that it be corrected updated or deleted. If you would like to exercise this right please contact us through pc@syzygycoffee.com.
Additionally if you would like us to delete any personal data we hold please send an email request at pc@syzygycoffee.com. Please allow 60 business days for us to process erasure requests.
Data Retention When you place an order through the Site we will maintain your Order Information for our records unless and until you ask us to delete this information.
Changes We may update this privacy policy from time-to-time in order to reflect changes in our practices or for other operational legal or regulatory reasons.
Contact Us For more information about our privacy practices if you have questions or if you would like to make a complaint please contact us by e-mail at pc@syzygycoffee.com.