FAQ

What is Syzygy Specialty Coffee Roasters? 

We are a family-owned coffee roastery with a strict focus in quality, sustainability, and taste. We are small but mighty, with passion for coffee and astronomy. We believe everyone should get the opportunity to enjoy specialty coffee from the comfort of their own homes, without having to go out to a coffee shop or pay exorbitant prices.

What is Specialty Coffee? 

It refers to coffee whose origin is known and that has gone through different levels of quality control. It all starts with the Farmer, in charge of harvesting, hand-picking, and processing the coffee. This is followed by the Green Coffee Buyer, who is knowledgeable enough to detect if a batch of coffee meets Specialty criteria or not. Then, the Roaster, whose job is to roast the coffee to precise standards to guarantee a delicious cup, getting the most out of the bean. The Barista handles the brewing methods necessary to extract the most flavor out of the beans. Finally, the consumer, who serves as a judge of the hard work everyone involved has put in. To learn more, visit how we handle Our Process.  

What does SYZYGY mean? 

An alignment of 3 or more celestial objects. Like an eclipse, where the Sun, the Earth, and the Moon are aligned, we pride ourselves in knowing our process isPerfectly Aligned,from the moment the coffee is harvested, fermented, dried, and roasted.

How do you pronounce SYZYGY? 

SYZYGY [ˈsizijē]. "See Zee Gee". 

Why the name Syzygy? 

We have a passion for astronomy, the Cosmos, space, and space travel. We went through various names that were not only unique but tied to our coffee roasting process. We found SYZYGY to meet all requirements!

Where are you based?

 We are based in Florida, USA.

What is your return policy? 

Coffee is perishable and beans are roasted once the order is placed, making us unable to accept returns. But don't worry—we're here to help! If there was an error with your order, please contact us at pc@syzygycoffee.com within 30 days of your purchase.

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