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Frequently asked questions
What is Syzygy Specialty Coffee Roasters?
We're a family owned specialty coffee roastery in Miami. We care about quality, sustainability, and taste, and we're a little obsessed with astronomy, so every cup is a small invitation to explore the cosmos from home.
What is specialty coffee?
Specialty coffee can be traced back to where it was grown and meets strict quality standards from harvest to cup. It scores 80 points or more on the Specialty Coffee Association's scale, and it takes farmers, buyers, roasters, and baristas all working in alignment to get it there.
What does SYZYGY mean?
Syzygy means three or more celestial objects lining up, like during an eclipse. For us it's about everything lining up the right way, from harvest to roast to your cup.
How do you pronounce SYZYGY?
It's SEE zee gee (ˈsizijē). Don't worry, almost everyone asks!
Where are you based?
We're in Miami, Florida. Roasted in Miami. Shipping to all the USA.
Where does your coffee come from?
Roasted in Miami, from coffee grown in the Coffee is picky. It only grows in the warm band between the tropics, in a select group of countries with the soil and weather it needs, like Ethiopia, Kenya, Colombia, Venezuela, El Salvador and Brazil.. I roast here in Miami, and every coffee comes from a farm in one of the countries where coffee can actually grow. Each product page names the country and, when we have it, the farm and process. The lineup rotates as lots sell out, so check the shop for what is available today.
Do you ship nationwide?
I ship to the continental US only, which means the 48 contiguous states plus DC. I do not ship to Alaska, Hawaii, Canada, or Mexico. Orders of fifty dollars or more ship free, and Orbit Club always ships free. Shipping rates vary by location and are shown at checkout. See the shipping policy for details.
Do you roast coffee to order in Miami?
Yes! We roast every bag to order in Miami, usually within 2 to 3 business days of your order, and then ship it fresh to the 48 contiguous states plus DC. Orbit Club works the same way.
How fresh is Syzygy coffee?
We roast in small batches and ship soon after. Check the roast date on your bag and try to brew it within a few weeks for the best flavor. Want to know more? Here's why we roast to order.
What roast levels do you offer?
I roast light to medium light only, so you can taste the origin, with all the aroma and sweetness that an overdone roast would burn off.
Think of an expensive steak. Overcook it and you lose the juices. Roast coffee too far and you lose most of what made it special. For us, fresh means roasting to order in Miami, usually within 2 to 3 business days, and shipping it to you.
Whole bean or ground?
Whole bean stays fresher longer. If you need pre ground, choose the grind that matches your brew method on the product page.
How should I store my coffee?
Keep it in an airtight container, away from heat, light, and moisture. Skip the fridge and freezer for everyday coffee, because condensation dulls the aroma.
What is Orbit Club?
Orbit Club is how we keep fresh coffee coming to your door. You pick your grind and how often you want a bag: every week, every 2 weeks, every 3 weeks, or once a month. I roast your coffee fresh in Miami, shipping is free, and you can skip, pause, or cancel anytime. Join Orbit Club, or read the Orbit Club guide first.
Do you offer subscriptions?
Yes, it's called Orbit Club! Get a bag every week, every 2 weeks, every 3 weeks, or once a month, in whole bean or the grind that fits your brewer. Join Orbit Club here.
Can I skip or pause Orbit Club?
Yes, anytime. Skip a delivery, pause for a while, change your grind, or cancel, it's all in your account. Want the full rundown? Read the Orbit Club guide.
Can I gift a specialty coffee subscription?
Yes! Give Orbit Club. They pick their grind and schedule, we roast to order in Miami and ship to their door, and they can skip, pause, or cancel anytime. Use code LIFTOFF for 50% off Orbit Club. Here's our guide to gifting a coffee subscription.
What does promo code LIFTOFF do?
LIFTOFF takes 50% off Orbit Club. Just enter it at checkout.
What is your return policy?
Coffee is fresh food and we roast it to order, so we can't take returns. But if anything's wrong with your order, email me at pc@syzygycoffee.com within 30 days and I'll make it right.
Still need help?
Just reach out! Email me at pc@syzygycoffee.com, call +1 786 612 3122, or use our contact page. I read every message.